To use this insurance, you first pay for the flight change yourself, and then submit a claim to the insurer (Europ Assistance). Be sure to read the policy and its conditions carefully in advance. The insurer sent this policy to you via email shortly after booking.

Note: This insurance only allows a single change to the travel date (up to 60 days earlier or later). The route and passengers must remain the same.

How do I change my booking?
First check if the airline allows a flight change. You can find this information in your ticket email and on MyTix. Depending on your situation, choose one of the following:

• Changeable ticket
  Always request the change via your personal profile and pay the change fees. Once you receive the updated tickets, submit a claim (for part or all of the cost) to the insurer. Request the change by logging into MyTix.
• Non-changeable ticket
  In more and more cases, tickets cannot be changed. In this case, you must make a new booking on our website, pay the costs, and submit a claim (for part or all of the cost) to the insurer.
  • Changing both outbound and return dates
    Contact us to cancel your existing flights. You will receive a cancellation confirmation. Then make your new booking on our website.
  • Changing only the return flight date
    If you only want to change the return flight, booking a new return flight via our website is sufficient. Does the insurer require proof that the original return flight was unused? You can request this from the airline only after the original departure date.
  • Changing only the outbound flight date
    If you only want to change the outbound flight, always contact us first. We’ll discuss the best option. In most cases, the airline will automatically cancel your return flight if you do not take the original outbound flight.

Submit your claim to the insurer.
Once you have received your changed tickets, start a claim with the insurer. You’ll need the following documents:

• Policy number: This is the same number as your TripID (top right in our emails).
• Your original booking confirmation, also available in MyTix.
• If you had a changeable ticket:
  • The payment link email with the change fees and the flights to be changed.
  • The new ticket email showing your updated flights. This can also be found in MyTix.
• If you had a non-changeable ticket:
  • The booking confirmation of the newly purchased booking, showing the paid amount at the bottom. This can also be found in MyTix.

Conditions
For all exact conditions and claim processing, we refer you to the insurer Europ Assistance. Even in the case of denied claims, you must contact the insurer. The insurer’s (policy) conditions are always binding.